How IT Support Has Changed In The Past 10 Years

According to Moore’s law, raw computing power doubles every 18 months. With every new computing innovation and increase in performance, the world of IT grows and evolves. In order to keep pace with the rapid advancements in computing, IT support has had to change dramatically over the past 10 years. At one time, IT support might just entail the changing of magnetic tapes and the upkeep of a few modems for internet access. Today however, things are quite different. From maintaining cutting edge data centres to cloud computing operations, IT support now covers a vast range of disciplines. Here are some of the ways in which the domain of IT support has developed over the last decade.

In the Cloud

Cloud computing is beginning to revolutionise IT, especially when it comes to the business world. Instead of companies having programs, files and data stored locally they can be uploaded to the cloud. This removes the need for expensive hardware and local servers, as everything is hosted and processed within the cloud. Companies who centralise their IT systems in this way are able to access their resources 24×7, anywhere in the world. Without the need for extensive in-house computing, IT support has started to shift from hardware maintenance to cloud implementation.

One major aspect of IT support has always been the upkeep of things like corporate servers and data farms.  But with the advent of cloud computing, companies are able to utilize virtual cloud servers instead. Without the need to keep physical servers up and running IT support has become a lot easier, meaning companies are able to save time and money with the cloud.

It isn’t just virtual servers that can be hosted in the cloud; companies are able to make use of virtual desktops too, with all of their required software being cloud-based. In this respect, the software element of IT support has started shifting from desktop support to the cloud platform.

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Being able to access more computing power every 18 months is great for companies. For a fraction of the cost from 10 years ago, it is possible to buy immensely powerful computers, meaning companies can do more for less capital. However, it isn’t just companies who have access to greater computing power, so do hackers.

Companies who have even the slightest flaws in their IT security can quickly find that their systems have been exploited, with data being lost or stolen. This constant security risk is reflected in the ever-increasing news stories of unauthorised access to company systems.

Because hackers have access to ever-greater computing power, they are able to find security flaws and exploit them extremely quickly. This has led to an increasing emphasis on system security from IT support providers. It is crucial that companies have the proper protection and preventative measures in place to ensure that their IT systems are compromised by external threats.

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Remote Support

Thanks to high speed broadband, it is possible to receive remote IT support via video feed. Instead of calling out the engineers whenever a minor IT issue arises, it is possible for companies to simply communicate with their IT support provider via video chat and troubleshoot the problem. This can help save on costly call-outs and reduce the workload of the IT support provider.


With every new change in IT comes a change in IT support. Over the last 10 years IT support has moved from just maintaining workstations to supporting virtual resources in the cloud. With the never ending advancements in computer technology, it is a safe bet that IT support will continue evolving in the future too.

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By Bradley Houston, an article for Cheeky Munkey who provide IT support business in London and the surrounding areas.

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